PHYSIQUES POWERED BY SCIENCE
At The Physique Alchemist, we believe in transparency, trust, and quality. Below are answers to the most common questions about our peptides, orders, and policies. If you can’t find what you’re looking for, reach out to us anytime — we’re happy to help.
Orders & Shipping
Where do you ship to?
We currently ship Australia-wide using Australia Post (Standard option). International shipping will be available soon.
How long does shipping take?
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Standard Shipping: 2 - 6 business days.
Orders are processed and dispatched same day or next business day after purchase.
Can I change or cancel my order?
If your order hasn’t been fulfilled yet, email us immediately with your order number and the changes you’d like to make. Once an order has shipped, it cannot be changed.
How do I track my order?
You’ll receive a tracking link via email as soon as your parcel is dispatched. You can track your delivery directly through the Australia Post website.
My tracking says “Delivered” but I didn’t receive it.
Check around your property, mailbox, or with neighbours — occasionally parcels are left in safe spots. If you still can’t locate it after 24 hours, contact us and we’ll lodge an investigation with the carrier.
Products & Information
Are your products legitimate?
Yes. All peptides offered by The Physique Alchemist are sourced from trusted, verified suppliers and undergo quality inspection before sale.
How should I store my peptides?
Store products in a cool, dry environment away from direct sunlight. For long-term preservation, refrigeration is recommended unless otherwise stated on the label.
Payments & Discounts
What payment methods do you accept?
We currently accept bank transfers only. At checkout, simply select Bank Transfer and complete your order. You won’t be charged at this stage — you’ll receive instructions to manually transfer your payment to our Commonwealth Bank account. Once your payment is received and confirmed, your order will be processed and shipped.
Do you offer discount codes?
Yes — new customers can use WELCOME10 at checkout for 10% off their first order. (One-time use per customer, excludes shipping.)
When will my order be shipped after payment?
Once your bank transfer has been received and verified, your order will be processed and shipped within 1–2 business days.
You’ll receive an email confirmation and tracking number as soon as your parcel is dispatched.
Returns & Refunds
Do you accept returns or refunds?
We do not offer refunds, returns, or exchanges unless the item arrives damaged or incorrect.
What proof is required for a damaged item?
To qualify for a replacement or refund, you must provide a clear unboxing video showing the package being opened from its sealed condition.
The video must display:
- The shipping label clearly visible
- The item being removed from packaging
- The damage or defect clearly shown
Without video proof, we CANNOT approve any claim.
When should I contact you about damage?
You must contact us within 7 days of delivery with your order number, video proof, and photos of the item and packaging.
How long do replacements or refunds take?
Once verified and approved, replacements or refunds are processed within 3–5 business days.
Wholesale & Business Enquiries
Do you offer wholesale or bulk pricing?
Yes — we partner with verified Australian businesses and ABN holders. Email us at thephysiquealchemistt@gmail.com with your business name, ABN, and quantity requirements for a custom quote.
Can I get a tax invoice?
Yes. An itemised invoice is automatically sent to your email after checkout.
Other Questions
Do you offer order pickup?
No — all orders are shipped via Australia Post.
How can I contact support?
Email us anytime at thephysiquealchemistt@gmail.com or use the contact form on our Support Page. We aim to reply within 24–48 business hours.
The Physique Alchemist — Science. Precision. Quality.
Australia’s trusted peptide source for premium, lab-tested research materials.